Information Privacy Policy

Customer Information Privacy Policy

The privacy policy of www.serybox.asia complies with Decree No. 52/2013/NĐ-CP on E-commerce issued by the Government of Vietnam. Serybox is committed to protecting customer information and ensuring its security. This policy explains how we collect, use, and protect your personal data.

1. Information Collection

To use Serybox.asia services, customers must provide certain information such as:

  • Email, full name, phone number, address, and other details to ensure accurate payment processing and delivery.
  • Customers can choose not to provide some information, but this may limit their access to certain features on the website.
  • We store transaction details (order history, purchase value, shipping/payment methods) for future customer support and dispute resolution.
  • Storage period: 2 years from the date of the last transaction.

2. Purpose of Information Usage

Serybox.asia collects information to:
✅ Send updates on new products & promotions.
✅ Provide better customer support and enhance service quality.
✅ Resolve disputes and issues related to website use.
✅ Prevent activities violating Vietnamese law.

3. Information Sharing & Disclosure

Serybox.asia does not sell, trade, or share customer information with third parties except in the following cases:
🔹 Legal compliance: Information may be disclosed if required by government agencies or legal authorities.
🔹 To protect Serybox and customers: Data may be shared if necessary to prevent fraud or protect customer rights.
🔹 With customer consent: In certain cases (e.g., co-branded promotions, logistics partners), customer data may be shared, but only with prior consent.

4. Customer Support & Contact

For any modifications to personal information, customers can:
📧 Email: Serybox01@Serybox.vn
📞 Hotline: 083.678.2828

We are committed to providing secure and transparent data management to enhance your shopping experience!