Return & Exchange Policy

1. Conditions for Returns & Exchanges

Customers should inspect the product upon delivery and may request a return or exchange in the following cases:

• The product is incorrect in type or model compared to the order placed or the website listing at the time of purchase.
• The order is incomplete or missing items.
• The product’s packaging is damaged, torn, scratched, or broken.

Customers must provide relevant proof of the issue to complete the return/exchange process.

2. Notification & Return Timeline

• Notification period: Within 48 hours of receiving the product for cases involving missing accessories, gifts, or damaged/broken items.
• Return shipping deadline: Within 14 days of receiving the product.
• Return location: Customers can bring the item directly to our office/store or send it via postal service.

For feedback or complaints regarding product quality, please contact our customer service hotline for assistance.